Alerte Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contact Details
Email: info@alerteuniversal.com
What Information We Collect, Use, and Why
We collect or use the following information to prevent, detect, investigate or prosecute crimes:
- Names and contact information
- Information relating to health and safety
We collect or use the following information to comply with legal requirements:
- Contact information
- Health and safety information
We collect or use the following personal information for dealing with queries, complaints, or claims:
- Names and contact details
- Address
- Payment details
Lawful Bases and Data Protection Rights
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to prevent, detect, investigate, or prosecute crimes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object, and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation, or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- The app is a security app to safeguard users.
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object, and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints, or claims are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object, and the right to data portability.
Where We Get Personal Information From
How Long We Keep Information
We retain personal data only for as long as necessary to fulfill the purposes outlined in this notice or as required by law. Retention periods are determined based on business needs and legal requirements.
Who We Share Information With
Others we share personal information with:
How to Complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://ico.org.uk/make-a-complaint
Last Updated
9 December 2024